Frequently Asked Questions

Check in time is 4 PM. Check out time is 12 PM. If you need to arrange for a late check-out, please call “Guest Services.” A late check-out fee may apply. Based upon availability.

On the day of check-out, your folio will be delivered to your room by 6am. For assistance please call “Guest Services.”

Press “Guest Services” if you do not wish to be disturbed, we will be happy to hold your calls or send them directly into your voice mailbox. Your room is provided with a “Do Not Disturb” sign that can be placed outside of your room.

Housekeeping services will not be performed until you remove the sign from the outside of your door.

At Revel Hotel, it is our policy that guests must be 21 years of age, or older, with a valid driver’s license in order to check into one of our rooms.

BREAKFAST HOURS
Monday – Friday | 6:30 AM – 9:30 AM
Saturday & Sunday | 6:30 AM – 10 AM

KITCHEN HOURS
Monday – Saturday | 3 – 9 PM
Sunday | Closed

LOUNGE HOURS
Sunday – Thursday | 4 – 10 PM
Friday & Saturday | 4 – 11 PM

View our current Bar + Bistro menu here

Room service is not available at this time. Food and drinks can be ordered in the hotel lounge.

Ice and vending machines are located on all floors.

Valet laundry with same day service.

The fitness center is located in the basement and is open from 6 AM to 11 PM. Your room key is needed to access the fitness room.

The fitness center is fully equipped with a large variety of equipment. Adult supervision is required for guests under the age of 18.

Our business center is located on the first floor and is available 24/7 with keycard access.

If you forgot to pack any standard toiletry item (toothbrush, toothpaste, shaving cream, razor, or comb), just contact “Guest Services” and we’ll get you a complimentary replacement right away.

Please contact the front desk to report a lost item by calling “Guest Services.”

“Guest Services” will be happy to have a crib or rollaway delivered to your room. Cribs/Rollaways are based on availability.

Facsimile service is located at the Front Desk.
Incoming faxes: No charge
Incoming fax number: (515) 270-9114
Outgoing faxes: available

A mail drop is located at the front desk. UPS and FEDEX are also available at the front desk.

If anything in your room needs attention, please contact “Guest Services” and our maintenance staff will address your problem as soon as possible.

We are a pet-friendly hotel!

Pet’s are not allowed in the lounge where food and drinks are served.

Water bowls and doggy bags can be found on or near our outdoor patio.

Complimentary safe deposit boxes are available at the front desk or call “Guest Services” for assistance.

Please keep our hotel 100% smoke free by smoking only in designated outdoor areas. Thank you for your cooperation.

Hotel contact numbers
Hotel…..(515) 270-2424
Fax…..(515) 270-9114

Quick calling guide
Room to Room…..Dial room number
Local Calls…..9 + Number ($1 per call)
Toll Free Calls…..9 + 1 + Number (no charge)
Domestic Long Distance…..9 + 1 + Area Code + Number (Long Distance Rates Apply)
International Dial Direct…..9 + 011 + Country Code + City Code + Number (International Rates Apply)

Voicemail
Press “Voicemail” on your phone. For your convenience the phone in your room provides you with a private voice mailbox.

The red light on your phone will be lit if you have messages waiting. All of your messages will be time-stamped and remain in your mailbox until you check-out or you delete them. Press “Guest Services” anytime for assistance.

Absolutely! Dial “Guest Services” to schedule a wake-up call.

Ask a staff member for pool cues located behind the bar.

Revel Hotel features all of the below accessible amenities:

Accessible Hotel Areas

• Public entrance
• Guest rooms
• Elevators
• Public restrooms
• Registration desk
• Exercise facility
• Business center
• Number of accessible meeting rooms: 1

Hotel Areas with Accessible Routes from Accessible Public Entrance

• Registration area
• Accessible guest rooms
• Business center
• Meeting room
• Exercise facility

Provided by Hotel

• Accessible self-parking
• Van accessible self-parking
• Ramp access
• Portable bathtub seats
• Closed caption TVs
• Telephone with TDD
• Visual alarm/alert in guest rooms
• Visual alarm/alert in public spaces
• Communication kits with visual alarms

Accessible rooms are available. Smoke detectors for the hearing-impaired are available in hearing impaired rooms.

TDD/TYY is available and installed upon request.

Vibrating alarm kits and door lights are provided in hearing impaired rooms.

This hotel, like all hotels in Heart of America’s portfolio, is committed to providing accessible facilities for all travelers with disabilities. If you encounter barriers during your stay, please contact the manager on duty.